Award in Delivering your products

A fundamental part of an eCommerce business is the concept of delivering the products to the customer in an efficient manner. It focuses on the importance of putting the customer at the centre of the business, ensuring that any management decision is made with the customer’s best interests. This module addresses the intricate and complex product design process and development, order fulfilment, logistics and distribution, understanding the ‘always connected’ consumer, integrating sales channels into a seamless experience and customer relationship management.

This module will cover the following 6 topics:.

• Product design and development
• Order fulfillment
• Logistics and distribution
• Understanding the always connected consumer
• Integrating sales channels into a seamless experience
• Customer relationship management

Hours of Total Learning for this module:

• Contact Hours: 10
• Self-Study Hours: 11
• Assessment Hours: 4
• Total Learning Hours: 25

Learning Outcomes:

At the end of the module/unit the learner will have acquired the following skills:

1. Develop proper inventory management and shipping strategies for the eCommerce website.
2. Work and manage the Enterprise Resource Planning Software according to the eCommerce business.
3. Understand the customer story and to provide them better user experience.
4. Analyze the importance of Customer Relationship Management software in eCommerce business.
5. Evaluate the inventory management, logistics and fulfillment policies of competitors and to develop better policies within the eCommerce business.
6. Identify various ERP and CRM software available for the eCommerce firms.

Each module will be assessed based on the following components:

1. Quality of Contributions in Forums: 30%
   • Evaluation of participation and the quality of insights shared in online discussion forums.
2. Quality of Contributions in Tutorials: 20%
   • Assessment of engagement and contributions during tutorial sessions.
3. Assignment/Case Study: 50%
   • Completion and quality of assignments that demonstrate understanding and application of the course material.

Passing Criteria:

• Students must achieve an aggregate of 50% or higher across the three components to pass each module.

Scholarship Schemes for Maltese residents:

• MySkills Scheme: Malta residents are eligible for up to 80% reimbursement, capped at €5,000, subject to eligibility criteria. International students would be able to apply for the MySkills Scheme once they obtain their Student Temporary Residence Card (TRC). (For individual modules only)
• Get Qualified Scheme ( Scheme available for Maltese residents ) – 70% refund of course fee as a tax rebate